Precision-Matched Talent
Aligned by skill, role, & team fit
CoDev Support
Operational Excellence at a Fraction of the Cost
Faster response times. Fewer bottlenecks. Happier customers.
PHP
Vue.js
JavaScript
C# .Net
Ruby on Rails
Java
Android
React Native
Swift
Angular
Python
Node.js
React
Grow your business, wow your customers.
65% lower operational costs
99.8% SLA reliability
100% secure facilities
Customer Support Representatives
Accountants
Virtual Assistants
Bookkeepers/Billing
Technical Support Representatives
Reliable Support Teams That Delight Customers and Streamline Operations
We help brands improve response times, reduce operational costs, and expand service hours without the expense of hiring for on-shore customer support. Our fully trained professionals work in your systems, align to your time zones, and deliver the coverage, consistency, and quality your customers expect.
Unmatched Reliability
Backup power, dual internet providers, 99.8% SLA compliance, and industry-leading attendance rates ensure your customers and operations are never left waiting.
Seamless Integration
Your dedicated team works directly in your systems, follows your SOPs, and adapts to your workflows — making them indistinguishable from in-house staff.
Secure & Scalable
100% secure facilities, enterprise-grade data protection, and flexible contracts that let you scale up or down without the risk of over-hiring.
We work with customer support, operations, and leadership teams who struggle with:
High support costs paired with frequent turnover or inconsistent performance
Inefficient onboarding that delays productivity
Coverage gaps during peak hours, nights, weekends, or across time zones
Growing ticket backlogs and delayed response times that hurt customer satisfaction
Complex processes consuming leadership bandwidth and slowing team output
Past offshore or freelance hires who lacked accountability or reliability
Scaling demands without the budget or capacity to expand in-house teams
Expertise That Drives Results
Support talent that keeps customers satisfied and operations running smoothly.
Customer Support
Live chat, email, phone support, ticket management, customer onboarding, escalation handling
Technical Support
Tier 1 & 2 helpdesk, troubleshooting, software/hardware support, knowledge base management
Back-Office Operations
Data entry, billing, collections, claims processing, order fulfillment, document management, accounting support
Administrative & Virtual Assistance
Executive assistants, scheduling, travel coordination, research, inbox and calendar management, virtual assistant services
Specialized Roles
IT support specialists, compliance coordinators, operations analysts, data analysts
How CoDev Works
Choose the model that fits your team.
Individual Experts
CoDev provides deeply skilled professionals for mid- to long-term roles who integrate seamlessly into your team. You manage their work directly, ensuring alignment with your goals and processes.
Talent managed by you
Dedicated Teams
CoDev assembles a team of experts tailored to your projects and objectives. These teams are embedded within your organization and managed by you, giving you full control.
Teams managed by you
CoTeams
Partner with CoDev for both strategy and delivery. Our hand-picked, multi-role teams integrate into your workflows (or ours) with shared management to deliver measurable outcomes efficiently and with minimal overhead.
Shared management
Managed Service
Hand off entire initiatives for turnkey delivery – from hiring and onboarding to delivery and execution – led by a dedicated CoDev Delivery Manager fully accountable for results.
End-to-end delivery by CoDev
The Full Ecosystem - Included with Every Service Offering
Beyond recruiting and access to top talent, you gain CoDev’s full support ecosystem: HR, IT security, equipment, office facilities with backup power and internet, an in-country supervisor, and a dedicated Customer Success Manager. Everything your team needs to stay focused on driving results.
The CoDev Difference
Offshore without the off-feel. Handpicked teams that become your own.
Streamlined Onboarding
Fast starts with minimal lift
Cultural Alignment
The right fit that drives retention
Outcome Ownership
Talent who take responsibility and deliver
Enterprise-Grade Security
SOC 2 Certified for your data, systems, and code
Top 3 Nationwide
97% Employee Experience Score in the Philippines
Great Place to Work Certified
High retention backed by a trusted culture
U.S.-Level Infrastructure
Built for scale, reliability, & communication
30-Day Fit Guarantee
Love your hire, or we’ll replace or refund — no hassle
Trusted by High-Growth Companies
Offshore Support Slashed Ticket Backlogs by 70%
Facing growing demand, a digital classifieds leader needed faster resolutions without adding local headcount. CoDev added two experienced offshore specialists to cover nights, weekends, and holidays, clearing ticket backlogs and speeding responses from 12 hours to under 2.
Within 90 days, weekend backlogs were down 70%, CSAT was up 5 points, and output had grown by more than 18% — all without increasing costs.
Within 90 days, weekend backlogs were down 70%, CSAT was up 5 points, and output had grown by more than 18% — all without increasing costs.
"Our offshore specialists have consistently met all key metrics.
Output, CSAT, and quality. Their growth in quality and responsiveness to feedback has been impressive, and they’ve become proactive, valuable contributors to our team.”
- Customer Experience Supervisor
Partner Stories
FREquently asked
How fast can your Support teams ramp?
Most launch in under 30 days. Our onboarding includes system access, process training, and role-specific skill alignment so they’re productive from day one.
Do they work in our systems and tools?
Yes. Your team will work directly in your platforms (Zendesk, Salesforce, HubSpot, Jira, etc.) and follow your SOPs to ensure seamless integration.
Can you match our time zone or provide 24/7 coverage?
Absolutely. We align schedules to your operational needs, whether you require full overlap with U.S. hours or round-the-clock coverage.
What kind of ROI can I expect?
Clients typically reduce operational costs by up to 65% while improving SLA compliance and customer satisfaction scores.
How is performance tracked?
You’ll get weekly reporting on SLAs, ticket volumes, resolution times, and quality audits — plus regular check-ins to align and optimize.
Can I scale my team up or down?
Yes. Flexible contracts let you adjust team size quickly without the delays and risks of internal hiring or layoffs.
Are your facilities and data secure?
Yes. All operations are conducted in 100% secure facilities with enterprise-grade security protocols. We are SOC 2 certified, ensuring compliance with strict data protection standards.
Ready to slash support costs by 65%?
Get your custom talent assessment and savings projection. See how CoDev can help you build faster, scale smarter, and spend less.
65%
lower operational costs
99.8%
SLA reliability
100%
secure facilities