BPO companies in the Philippines have rapidly grown over the past two decades. The nation has emerged as a leading destination for outsourcing services. A past article here explains how this sector boomed in the country.
Companies like CoDev have flourished in the Philippines because of lower overhead costs and the unique qualities of Filipino culture.
In this article, we explore Filipino culture and how it contributed to the success of BPO companies in the Philippines.
Let’s start with the first significant cultural aspect.
A Strong Work Ethic
One of the defining characteristics of the Filipino culture is its strong work ethic. That’s why BPO companies in the Philippines are thriving. In the BPO industry, productivity and consistent performance are critical. Filipinos excel by demonstrating diligence, reliability, and professionalism.
This is a significant reason offshore outsourcing companies like CoDev thrive in the Philippines.
Due to their strong work ethic, Filipinos take pride in delivering high-quality work, meeting deadlines, and ensuring client satisfaction. Their natural sense of accountability and responsibility aligns perfectly with the demands of offshore outsourcing.
This trait resonates well with Western companies, as it reflects a commitment to productivity and the success of client projects.
It’s not just about completing tasks but ensuring that work is done excellently—a hallmark of Filipino workers.
Philippines BPO Companies Hire People Proficient in English
An advantage of Filipino culture for BPO companies in the Philippines is the widespread proficiency in English. Many schools teach English in the country, and it is one of the largest English-speaking countries in the world.
Using English makes it easy for CoDev to facilitate smooth communication between offshore teams and clients from English-speaking countries. You won’t face language barriers working with Filipinos.
BPO Companies in the Philippines Communicate and Connect Well
Additionally, Filipinos are also known for their strong interpersonal skills. Filipinos are approachable, warm, and empathetic. This allows offshore development teams to connect and communicate effectively, helping them integrate into global teams.
Furthermore, Filipino culture emphasizes hospitality and respect, which naturally extend into professional interactions. This respectful nature creates a harmonious work environment. It also promotes client satisfaction, as employees are more adept at handling customer inquiries and resolving issues.
Philippine BPO’s Easily Adapt to Culture
BPO companies in the Philippines are excellent at helping their talent adapt. Cultural compatibility is often overlooked in the success of outsourcing relationships, but it plays a vital role. Due to its colonial history, the Philippines shares many cultural similarities with Western countries.
As a result, Filipinos are highly familiar with Western values, business practices, and even pop culture. This makes it easier for them to collaborate with and integrate into foreign companies. Not only that, Filipinos love welcoming foreigners, especially from the West.
This cultural alignment makes the transition to working with offshore Filipino teams smoother for businesses in the West. There’s less need to bridge cultural gaps, which can slow productivity or create misunderstandings. While taking steps to understand their culture is essential, it’s not as daunting a climb.
CoDev uses this cultural compatibility to ensure that offshore developers and customer support teams work harmoniously with onshore counterparts.
Additionally, Filipinos can work across various industries within BPO companies in the Philippines. Filipino professionals are quick learners and thrive in diverse environments. They can provide back-office support, handle customer service, or develop software solutions.
Resilience is also a hallmark of Filipinos. Let’s learn more about that in the next section.
BPO Companies in the Philippines are Resilient
Filipino culture is rooted in resilience. The Philippines has faced natural disasters, political changes, and economic challenges throughout history. Despite that, the people have remained steadfast and hopeful. This resilience is evident in the Filipino workforce, where offshore employees often demonstrate a solid ability to persevere through challenges.
In the BPO industry, this resilience translates to employees who can handle high-pressure environments and meet tight deadlines. Partnering with CoDev means you partner with offshore teams that can push through difficulties and deliver results amidst challenges.
Resilience is vital in software development, where tackling complex projects requires grit. Filipino offshore developers have that grit, consistently demonstrating their ability to overcome obstacles and deliver high-quality outcomes.
BPO Companies in the Philippines are Family-Oriented
Lastly, Filipino culture significantly emphasizes family, and these values often translate into the workplace. Filipinos treat their colleagues like family, fostering a supportive and collaborative environment. This strong camaraderie helps teams work together better, even in remote team settings.
This team mindset is an excellent asset for BPO companies. It helps build a positive work culture that encourages cooperation and mutual support. In CoDev’s offshore teams, this is evident in how developers and customer service teams work together to ensure smooth workflows.
Lastly, Filipinos’ family-oriented culture has also strengthened loyalty. Filipino offshore employees are known to value long-term employment and are less likely to move from job to job. Job security ensures continuity in BPO and offshore outsourcing settings.
Find Success With Filipino Offshore Talent
That’s all I have to say on this topic for now. The rise of BPO companies in the Philippines is primarily because of the people’s culture. Their strong work ethic, English proficiency, and communication skills create an ideal environment for your offshore outsourcing success.
Are you a business looking to scale your development team efficiently while maintaining at a fraction of the cost?
Partnering with us offers cost savings and access to a workforce driven by values and excellence. Book a call and learn how we can help you create your roadmap for successful offshore software development.
